In accordance with the Consumer Protection Act of Finland, you have the right to return an item within 14 days of receiving your order. Only items that are in new, unused condition or defective items can be returned for a refund. Gift cards, Friend Sale products as well as uniquely made products are not refundable.
Refund Policy in Finland
If you would like to return any unused product, please please contact us immediately at firstname.lastname@example.org. Most Myssy products (excluding Myssy Luksus, Myssyhattu, Scarfs and Collars) can fit into a regular shipping envelope, it is not necessary to return the garments in its original packaging. The return fee in Finland is 4,90€ which is always deducted from the refund.
Go to your closest Posti and return the package. Just mention that you want to do a customer return to Myssyfarmi Oy with the customer return id 642156.
Customer Return ID: 642156
+358 40 670 9741
We will not accept returns after 14 business days. When the return is received and accepted, a refund will be made to the original payment method.
It is the customers obligation to make sure to pick up the package on time so that it is not returned to us. If a parcel is not picked up from the pick-up point the parcel will be returned to us and a refund of the order will be made and a fee of 10,00€ is deducted from the refund amount. Returned parcels will not be re-shipped.
In case the return shipment is lost during transportation, keep the receipt of the return shipment until you have received the refund. If a parcel is lost during transportation, and the customer cannot deliver proof of the shipment Myssyfarmi is not obligated to make the refund of the items that have not been returned.
Refund Policy Outside of Finland
Please contact our customer info for further instructions email@example.com.
Exchange Policy in Finland
You can exchange a product only to a different colour or size variation from the same collection. Send the package according to our return instructions and add your contact info, order number and the size/color you would like to exchange your product to. We will send the replacement product free of charge.
Exchange Policy outside of Finland
Please contact us firstname.lastname@example.org for further details.